Frequently Asked Questions
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Who can use Homeworker Connect?Homeworker Connect is open to anyone worldwide who wants to hire domestic workers from Africa or offer their services as one. This includes employers, workers, and agents.
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How do I register as an employer?Visit the Employer Register page. Fill in your details, pay a one-time $1 registration fee via IntaSend (M-Pesa supported), and complete your profile.
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How do I register as an agent?Visit the Agent Register page, enter your information, agree to the Agent Terms and Conditions, and submit the form for approval.
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How does the matching process work?Employers post their job requirements. Verified workers can apply, and employers can browse available profiles and initiate contact directly based on their needs.
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What payment methods are accepted?We process payments securely through IntaSend. Supported methods include M-Pesa, debit/credit cards, and other regional options for registration, upgrades, or contact access.
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How is my information kept safe?Your data is protected using encryption and secure servers. We follow strict privacy protocols and never share your data without consent. For more, read our Privacy Policy.
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How are workers verified?All workers undergo a verification process, including national ID or passport checks, reference reviews, and optional background checks for added trust and safety.
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What if I encounter an issue with a worker or employer?Please contact our support team immediately. We investigate issues and offer dispute resolution services to ensure a fair outcome for all parties.
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How can I get support?You can reach us via the Contact Us page or email us directly at support@homeworker.info. Our team typically responds within 24 hours..
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Can I update my profile after registration?Yes, simply log into your account and go to your dashboard. You can update your contact details, job preferences, or profile picture anytime.